HomeDocumentation Kits › ISO 18788:2015
Private Security Operations · ISO 18788:2015

ISO 18788:2015 Documentation Toolkit

The real ISO 18788:2015 documentation and training package: 122 documents that build a complete security operations management system (SOMS) for a private security company. The manual meets every clause of ISO 18788:2015, and you get 12 annexures and policies, 26 procedures including use of force, screening and vetting, weapons management and incident management, 8 exhibits and 48 forms and formats, plus a full training module of slide decks, literature and case studies, all editable in Word and Excel, so a security provider can operate lawfully, respect human rights and reach certification.

122
Documents
and formats
26
Procedures
including use of force
48
Forms and
formats
4
Training decks
+ case studies
$149
Within 24h secure delivery Editable Word and Excel Lifetime free updates
ISO 18788:2015MANUAL
Private Security Operations System Manual
Clause-by-clause structure
26Clause-mapped
procedures
48Ready-to-use
forms
Written to satisfy the requirements checked byBSISGSTÜVBureau VeritasDNVIntertek
Overview

Everything you need for ISO 18788:2015, in one download

Preparing the documentation is the slowest and most confusing part of getting certified to ISO 18788:2015. You have to work out what the standard asks for, decide what to write, and turn it into a manual, procedures and records that an auditor will accept. Done from a blank page it takes months, and paying a consultant to do it can cost thousands.

The ISO 18788:2015 Documentation Toolkit gives you that whole system, already written and ready to edit. It is built by practitioners around the exact structure of the standard, so nothing an auditor expects is missing. You add your company details, adapt anything specific to your operation, and you have a complete, consistent private security operations system that is ready for audit. Every single document you receive is listed and explained further down this page, so you know precisely what you are buying before you spend anything.

What makes this set specific

Built for your real production model, not a generic template

Use of force, written to the standard

A dedicated use of force procedure sets out de-escalation, and reasonable, necessary and proportional force with accountability, which is the defining requirement of ISO 18788 and the first thing an assessor checks.

Human rights and the ICoC at the core

A human rights policy, the International Code of Conduct for Private Security Service Providers (ICoC) annexure and a business ethics and anti-bribery policy, so respect for human rights is built into the system, not bolted on.

Screening, vetting and weapons management

Procedures and forms for the selection, background screening and vetting of personnel and subcontractors, and for the procurement and management of weapons, hazardous materials and munitions, including arms licence applications.

Incident management and investigation

Procedures for incident management and for incident monitoring, reporting and investigation, with security incident report and investigation forms, so events are handled and evidenced properly.

A full training module included

This is a documentation and training package. It ships four training decks, literature chapters and blank and filled workshops and case studies, so you can train your team on ISO 18788 as well as document the system.

Audit checklist and compliance matrix

A clause-wise audit checklist, an ISO 18788:2015 compliance matrix and a risk analysis workbook, so you can self-assess readiness before the certification audit.

How the set is structured

122 controlled documents in 7 tiers

Each tier answers a different question and is approved at a different level, and every requirement is owned in exactly one place.

MAN10Security Operations Management System Manual (10 chapters)
ANX12Annexures and policies
QP26Procedures
EXH8Exhibits
F48Forms and formats
TOOL4Audit, compliance and risk tools
TRG14Training module (decks, literature, case studies)
The full contents

Every document in this toolkit, listed and explained

No hidden contents and no vague claims. Here is the complete document set, with a short description of what each file is for and the clause it helps you meet.

ISO 18788:2015 Toolkit

A complete document set, fully editable in Microsoft Office.

Security Operations Management System Manual (10 chapters)10
Annexures and policies12
Procedures26
Exhibits8
Forms and formats48
Audit, compliance and risk tools4
Training module (decks, literature, case studies)14
Total documents122

SOMS Manual - Security Operations Management System Manual

The top-level document of the security operations management system. It shows, clause by clause, how the organisation meets ISO 18788:2015, from context, leadership and the SOMS policy through risk assessment, use of force, screening, weapons management and incident handling to performance evaluation and improvement, and links each requirement to the annexure, procedure, form and record that satisfies it. It spans ten chapters.

Introduction and organisationScope of the SOMSNormative references, terms and definitions4. Context of the organisation5. Leadership and the SOMS policy6. Planning: risk assessment and objectives7. Support and resources8. Operation: use of force, screening, weapons and incidents9. Performance evaluation10. Improvement
ANX Annexures and policies (12)
  • Annexure I - List of Documented Information. The master list of documented information.
  • Annexure II - Glossary of Terms and Definitions. Terms and definitions used across the SOMS.
  • Annexure III - Process Flow Chart. The process interaction of the SOMS.
  • Annexure IV - Organization Structure. The organisation and governance structure.
  • Annexure V - Human Rights Policy. Commitment to respect human rights in all operations.
  • Annexure VI - International Code of Conduct (ICoC). The International Code of Conduct for Private Security Service Providers.
  • Annexure VII - Security Operations Services. The security operations services in scope.
  • Annexure VIII - Grievance Policy. How grievances are raised and resolved.
  • Annexure IX - Whistleblowing Policy. How concerns can be raised confidentially.
  • Annexure X - Business Ethics and Anti-Bribery and Corruption. Commitment to ethics and anti-bribery.
  • Annexure XI - Enterprise Risk Management Policy. The enterprise risk management approach.
  • Annexure XII - Critical Control Point Assessment. Assessment of critical control points.
QP Procedures (26)
  • PRO/OPN/01 Control of Nonconformity in Operations. How nonconforming operations are controlled.
  • PRO/SOMS/01 Documented Information Control. How documented information is controlled.
  • PRO/SOMS/02 Corrective Action. How corrective actions are managed.
  • PRO/SOMS/03 Internal Audit (SOMS). How internal audits are conducted.
  • PRO/SOMS/04 Management Review. How top management reviews the SOMS.
  • PRO/SOMS/05 Risk Management. How security and operational risks are managed.
  • PRO/SOMS/06 Training. How competence and training are managed.
  • PRO/SOMS/07 Control of Records. How records are controlled.
  • PRO/SOMS/08 Identification and Evaluation of Compliance. How legal and other requirements are evaluated.
  • PRO/SOMS/09 Communication and Consultation. How communication and consultation are managed.
  • PRO/SOMS/10 Preventive Action. How preventive actions are managed.
  • PRO/SOMS/11 Evaluation of Supplier and Subcontractor. How suppliers and subcontractors are evaluated.
  • PRO/SOMS/12 Operational Planning and Control. How operations are planned and controlled.
  • PRO/SOMS/13 Prevention and Management of Undesirable or Disruptive Events. How disruptive events are prevented and managed.
  • PRO/SOMS/14 Use of Force. De-escalation and reasonable, necessary and proportional use of force with accountability.
  • PRO/SOMS/15 Selection, Background Screening and Vetting of Personnel. How personnel are screened and vetted.
  • PRO/SOMS/16 Selection, Background Screening and Vetting of Subcontractors. How subcontractors are screened and vetted.
  • PRO/SOMS/17 Procurement and Management of Weapons, Hazardous Materials and Munitions. How weapons, hazardous materials and munitions are procured and managed.
  • PRO/SOMS/18 Uniforms and Markings. How uniforms and markings are controlled.
  • PRO/SOMS/19 Occupational Health and Safety. How OH&S is managed for security personnel.
  • PRO/SOMS/20 Incident Management. How incidents are managed.
  • PRO/SOMS/21 Incident Monitoring, Reporting and Investigations. How incidents are monitored, reported and investigated.
  • PRO/SOMS/22 Grievance. How grievances are handled.
  • PRO/SOMS/23 Performance of Security Related Functions. How security related functions are performed.
  • PRO/SOMS/24 Apprehension and Search. How apprehension and search are carried out lawfully.
  • PRO/SOMS/25 Financial and Administration Control. How budgeting, accounting and administrative controls are managed.
EXH Exhibits (8)
  • E/HRD/01 Skill Requirements. Defines skill requirements for roles.
  • E/HRD/02 Human Resource Development. Human resource development exhibit.
  • E/OPN/01 Operations Exhibit. Operations exhibit.
  • E/PSO/01 Coordination System. The coordination system exhibit.
  • E/PSO/02 Stakeholders Needs and Expectations. Stakeholder needs and expectations.
  • E/PSO/03 Communication Matrix. The communication matrix.
  • E/PSO/04 Operation Control Plan. The operation control plan.
  • E/PSO/05 Inspection and Test Plan. The inspection and test plan.
F Forms and formats (48)
  • F/PSO/01 Personnel Screening Form. Screens personnel before engagement.
  • F/PSO/02 Disposal of Nonconforming Service. Records disposal of nonconforming service.
  • F/PSO/03 Daily Occurrence Report. Records daily occurrences on site.
  • F/PSO/04 Visitor Log Book. Logs visitors.
  • F/PSO/05 Monthly Fire Extinguisher Checklist. Checks fire extinguishers monthly.
  • F/PSO/06 Equipment History Card. Records equipment history.
  • F/PSO/07 Security Incident Report. Reports a security incident.
  • F/PSO/08 Security Incident Investigation Report. Reports the investigation of a security incident.
  • F/PSO/09 Application for Arms Licence. Applies for an arms licence.
  • F/PSO/10 Renewal of Arms Licence. Applies to renew an arms licence.
  • F/PSO/11 Grievance Committee Meeting Record. Records the grievance committee meeting.
  • F/PSO/12 Screening and Vetting of Personnel. Records screening and vetting of personnel.
  • F/PSO/13 Screening and Vetting of Subcontractors. Records screening and vetting of subcontractors.
  • F/SOMS/01 Master List cum Distribution List of Documents. Master index and distribution of documents.
  • F/SOMS/02 Change Note. Records a document change.
  • F/SOMS/03 Preventive Action Report. Records preventive actions.
  • F/SOMS/04 Master List of Records. Master index of records.
  • F/SOMS/05 SOMS Objectives Monitoring Sheet. Monitors SOMS objectives.
  • F/SOMS/06 SOMS Audit Plan / Schedule. Plans and schedules audits.
  • F/SOMS/07 Clause-wise Audit Review Report. Clause-by-clause audit review.
  • F/SOMS/08 Internal Audit Nonconformity Report. Records audit nonconformities.
  • F/SOMS/09 Continual Improvement Plan. Plans continual improvement.
  • F/SOMS/10 Corrective Action Report. Records corrective actions.
  • F/SOMS/11 List of Licences / Certificates. Registers licences and certificates.
  • F/SOMS/12 Communication Report. Records communications.
  • F/SOMS/13 Management Review Meeting. Records the management review meeting.
  • F/SOMS/14 Risk Analysis Sheet. Analyses security and operational risk.
  • SOMS Objective Improvement Plan. Plans improvement against SOMS objectives.
  • Sample SOMS Objective. A worked example SOMS objective.
  • F/PUR/01 Approved Subcontractor List. Lists approved subcontractors.
  • F/PUR/02 Subcontract Work Monitoring Register. Monitors subcontracted work.
  • F/PUR/03 Security Service Contract Agreement. The security service contract agreement.
  • F/PUR/04 Purchase Order. Raises a purchase order.
  • F/PUR/05 Indent and Incoming Inspection Record. Records indents and incoming inspection.
  • F/PUR/06 Approved Vendor List and Annual Purchase Order. Lists approved vendors.
  • F/PUR/07 External Provider Registration Form. Registers an external provider.
  • F/PUR/08 Annual Purchase Order. Records annual purchase orders.
  • F/STR/01 Stock Register. Records stock.
  • F/STR/02 Gate Pass. Issues a gate pass.
  • F/STR/03 Material Issue Slip. Records material issues.
  • F/STR/04 Preservation Assessment Report. Assesses preservation of stored items.
  • F/STR/05 Goods Receipt Note. Records goods received.
  • F/TRG/01 Training Calendar. Plans the training calendar.
  • F/TRG/02 Training Need cum Record Sheet. Records training needs and records.
  • F/TRG/03 Induction Training Form. Records induction training.
  • F/TRG/04 Job Description. Defines a role and its responsibilities.
  • F/TRG/05 Multi-Skill Analysis. Analyses multi-skilling across roles.
  • F/TRG/06 Training Attendance cum Evaluation Sheet. Records training attendance and evaluation.
TOOL Audit, compliance and risk tools (4)
  • ISO 18788:2015 Clause-wise Audit Checklist. A clause-by-clause audit checklist for the SOMS.
  • Job Description and Specification. Consolidated job descriptions and specifications.
  • ISO 18788:2015 Compliance Matrix (Excel). Maps documents and evidence to ISO 18788 requirements.
  • Risk Analysis (Excel). A workbook for analysing and scoring risk.
TRG Training module (6)
  • ISO 18788:2015 Overview (deck). Slide deck introducing ISO 18788 and the SOMS.
  • ISO 18788:2015 Requirements (deck). Slide deck walking through the requirements clause by clause.
  • ISO 18788:2015 Documented Information (deck). Slide deck on the documents the standard needs.
  • ISO 18788:2015 Steps for Certification (deck). Slide deck on the route to certification.
  • Literature chapters. Four written chapters covering overview, requirements, documented information and steps for certification.
  • Workshops and case studies. Blank and filled workshops and a case study to train and test your team.
The training module is provided as PowerPoint decks, Word literature and Word workshops and case studies in blank and completed versions, fourteen files in total.
What you gain

Why teams choose a ready-made kit

Save months of work

The writing is done. You edit instead of authoring from a blank page.

Avoid consultant fees

Get a professional system for a fraction of the cost of hiring one.

Nothing missed

Mapped clause by clause so every requirement is covered.

Written in plain English

Easy to read, easy to adapt, no jargon you have to decode.

Audit-ready evidence

Forms and registers capture exactly what an auditor asks to see.

Yours to keep

A perpetual licence for your whole team, with free updates.

How to use it

From download to audit ready in five steps

Download

The full set arrives by email in minutes, in Word and Excel.

Customise

Swap the highlighted placeholders for your own company details.

Implement

Roll out the procedures and capture evidence on the forms.

Audit and review

Use the internal audit checklist and management review templates.

Get certified

Face the auditor with a complete, consistent system.

Who it is for

Built for the people who have to get it done

  • Companies going for ISO 18788:2015 certification for the first time.
  • Quality and compliance managers who want a proven framework, not a blank page.
  • Businesses asked for a documented system for a tender, a client, or pre-qualification.
  • Consultants and trainers who need an editable base to adapt for clients.
How it is delivered

Secure, editable, and yours to keep

📥

24-hour delivery

Files sent securely within 24 working hours of payment.

✍️

Fully editable

Microsoft Word and Excel, with placeholders to fill in.

♾️

Free updates

If the standard is revised, you get the update free.

👥

Team licence

One organisation, unlimited internal users, perpetual.

Compare the options

Kit, consultant, or from scratch

What mattersFrom scratchHire a consultantisofolder kit
Time to a full document setMonthsWeeksThe same day
Typical costYour timeThousands$149 once
Written by expertsNoYesYes
Mapped to every clauseRiskyUsuallyYes
You keep full controlYesLimitedYes, fully editable
Free updates on revisionNoExtra feeIncluded
Our experience

Documentation is all we do, and we have done it since 2017

isofolder is a team of auditing and consulting professionals with more than 80 years of combined experience. Our kits are written by practitioners and reviewed by working auditors, then refined across many real certification projects. When you buy from us, you are buying a system that has already helped companies pass their audits.

If you ever need a document that is specific to your operation and not already in the kit, our team will prepare it for you.

2017Trading since
2,000+Products delivered
750+Projects completed
100+Standards covered
What buyers say

Trusted by teams getting certified

★★★★★

The documents were well structured and easy to adapt. We cleared our certification audit with no major findings.

Quality ManagerManufacturing, United Kingdom
★★★★★

Saved us weeks of writing. Everything was mapped to the clauses, so we knew nothing was missing.

Operations LeadFood business, UAE
★★★★★

Clear, professional and fully editable. Far better value than the consultant quotes we received.

FounderServices company, United States
See it first

Not sure yet? Look inside before you buy

Preview 10 real pages from the ISO 18788:2015 toolkit right here, including a full form and part of an actual procedure. Judge the quality and writing style for yourself, with no sign-up.

Questions

ISO 18788:2015 toolkit, frequently asked

Who is ISO 18788 for?+
ISO 18788:2015 is the international standard for a security operations management system. It is designed for private security companies and providers of security services, especially those operating in complex or high-risk environments, who must demonstrate lawful, accountable and human-rights-respecting operations.
Does the kit cover the use of force?+
Yes. There is a dedicated use of force procedure covering de-escalation and reasonable, necessary and proportional force with accountability, which is the defining requirement of ISO 18788, plus procedures for apprehension and search and the performance of security related functions.
Does it address human rights and the ICoC?+
Yes. The package includes a human rights policy, the International Code of Conduct for Private Security Service Providers (ICoC) and a business ethics and anti-bribery policy, so human rights are embedded in the management system.
Is training material included?+
Yes. This is a documentation and training package. It includes four training slide decks, literature chapters and blank and filled workshops and case studies, so you can train personnel on ISO 18788 as well as run the system.
What format do I get?+
Everything is editable Microsoft Word and Excel, with PowerPoint training decks. You replace the placeholders, including the company name and scope, with your own details.
What does the ISO 18788:2015 toolkit include?+
A clause-by-clause ISO 18788:2015 manual, 26 procedures, and 48 ready-to-use forms and records, plus sample filled examples. Everything is editable in Microsoft Word and Excel, and the full list is shown on this page.
Will it help me pass a certification audit?+
Yes. The documents are structured to the ISO 18788:2015 clauses an auditor checks and are written by experienced practitioners. You customise and implement them, and the kit gives you a complete, auditor ready system as your foundation.
What formats do I get, and can I edit them?+
Everything comes in editable Microsoft Word and Excel, with any presentations in PowerPoint. You replace the highlighted placeholders with your own details. No special software is needed.
How long does it take to customise?+
Most organisations tailor the core documents within a few days rather than the weeks or months it takes to write from a blank page. The manual and procedures are already written, so you are editing, not authoring.
How is it delivered?+
After your payment is confirmed, we send your files to you securely within 24 working hours, and usually much sooner. To keep the documents safe, we do not store them on public-facing servers.
Is there a licence limit or a subscription?+
There is no subscription. One purchase gives your organisation a perpetual licence with unlimited internal users, so your whole team can work on the documents.
Do I get updates when the standard changes?+
If ISO 18788:2015 is revised, you receive the updated documents free of charge, so your system stays current without buying again.
Is it suitable for my industry?+
The kit is written to the ISO 18788:2015 requirements, which apply across sectors. The documents are editable, so you keep what fits your operation and adapt or set aside anything that does not. It has been used by manufacturers, food businesses, laboratories, healthcare, IT and service companies.
How is this different from free templates online?+
Free templates are usually incomplete, generic, or out of date, and they leave you guessing what an auditor expects. This kit is a complete, current, clause-mapped set written by practitioners, with every document listed and explained so there are no surprises.
Can I check the toolkit before I buy?+
Yes. You can download a free sample document first to check the quality and writing style, so you can decide with confidence.
Complete your system

Frequently bought together

Get your ISO 18788:2015 system, ready today

Download the complete, editable toolkit and start building an audit ready system in minutes, with a free sample available before you buy.

ISO 18788:2015 Documentation Toolkit 122 documents, Word and Excel, delivery within 24 working hours $149