What exactly do I receive?+
A complete, editable documentation kit for your chosen standard: a clause-by-clause manual, the procedures the standard needs, and the forms and records to capture your evidence, with sample filled examples. Every product page lists the full contents.
What formats are the files in?+
Microsoft Word and Excel, with any presentations in PowerPoint. They are fully editable, and no special software is needed.
How and when is it delivered?+
After your payment is confirmed, we prepare your files and send them to you securely within 24 working hours, and usually much sooner. Because the documents are valuable digital files, we do not keep them on public-facing servers, which protects them from unauthorised access.
Will it help me pass a certification audit?+
Yes. The documents are structured to the clauses an auditor checks and are written by experienced practitioners. You customise and implement them, and the kit gives you a complete, auditor ready system as your foundation.
Is there a licence limit or a subscription?+
No subscription. One purchase gives your organisation a perpetual licence with unlimited internal users. The documents are for your own use and may not be resold or redistributed.
Do I get free updates?+
Yes. If your standard is revised, we send you the updated documents free of charge.
Can I see the quality before I buy?+
Yes. You can download a free sample document from any kit to judge the quality and writing style first.
What is your refund policy?+
If a product does not match its description, you can claim a refund, and we investigate and process it within 7 working days. Where the described material has been provided, no claim is taken. We also provide a free sample before purchase so you can decide with confidence.
Which industries are the kits suitable for?+
The kits are written to the requirements of each standard, which apply across sectors. They are editable, so you keep what fits your operation. They have been used by manufacturers, food businesses, laboratories, healthcare, IT and service companies.
Can you create a kit for a standard you do not list?+
Yes. We cover more than 100 standards and add new ones regularly. Contact us and our team will prepare a kit for the standard you need.
