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Management System Certification · ISO/IEC 17021-1:2015

ISO/IEC 17021-1:2015 Documentation Toolkit

The real ISO/IEC 17021-1:2015 documentation set we deliver: a complete management system for a body that audits and certifies management systems, in 47 editable Word documents. It carries a clause-by-clause Quality Manual, 15 procedures and 31 forms, covering impartiality, auditor competence, audit planning and man-day estimation, the audit programme, and the certification decision from granting to suspension and withdrawal, so you can build an accreditation-ready certification body without hiring a consultant. Every document is listed and explained on this page.

47
Documents
in the kit
1
Quality manual
clause-by-clause
15
Procedures
clause-mapped
31
Forms and
records
$199
Within 24h secure delivery Editable Word and Excel Lifetime free updates
ISO/IEC 17021-1:2015MANUAL
Management System Certification System Manual
Clause-by-clause structure
15Clause-mapped
procedures
31Ready-to-use
forms
Written to satisfy the requirements assessed by accreditation bodiesUKASANABA2LADAkkSILACIAF
Overview

Everything you need for ISO/IEC 17021-1:2015, in one download

Preparing the documentation is the slowest and most confusing part of getting certified to ISO/IEC 17021-1:2015. You have to work out what the standard asks for, decide what to write, and turn it into a manual, procedures and records that an auditor will accept. Done from a blank page it takes months, and paying a consultant to do it can cost thousands.

The ISO/IEC 17021-1:2015 Documentation Toolkit gives you that whole system, already written and ready to edit. It is built by practitioners around the exact structure of the standard, so nothing an auditor expects is missing. You add your company details, adapt anything specific to your operation, and you have a complete, consistent management system certification system that is ready for audit. Every single document you receive is listed and explained further down this page, so you know precisely what you are buying before you spend anything.

What makes this set specific

Built for your real production model, not a generic template

Built for a management system certification body

A complete management system written to ISO/IEC 17021-1:2015 for a body that audits and certifies management systems, from impartiality and competence through the audit programme to the certification decision.

The audit programme, planned to reported

A dedicated procedure covers audit planning, conducting and reporting across the certification cycle, with the audit plan, checklist and report forms that carry it.

Audit time estimated properly

A man-days estimation procedure so audit duration is calculated from client size and complexity, the basis an accreditation body checks against IAF and scheme rules.

Competent, qualified auditors

Auditor qualification, competence matrix and evaluation forms, plus an approved auditors list, so you can evidence that the people who audit your clients are competent for the scheme and sector.

Impartiality safeguarded and evidenced

An impartiality management procedure, a threats-to-impartiality assessment, and confidentiality and impartiality declarations, so you can demonstrate the independence an assessor checks first.

Certification decision and mark

Procedures for the full certification decision lifecycle and for correct use of the certification mark, plus a terms and conditions of certification document that binds your certified clients.

How the kit is built

Three tiers of documents that work together

Every kit follows the same proven structure, so it is easy to understand and easy to implement.

Tier 1

The Manual

The top level document. It answers ISO/IEC 17021-1:2015 clause by clause and sets out the scope of your system, your policy, the context of your organisation, and how your processes connect. This is the document an auditor opens first.

Tier 2

The Procedures

15 procedures that describe how you actually meet each requirement, from managing documents and training to internal audit and corrective action. They turn the manual into day-to-day practice.

Tier 3

The Forms and Records

31 ready-to-use forms and registers that capture the evidence an auditor wants to see. Sample filled forms are included so you can see exactly how each one is meant to be used.

The full contents

Every document in this toolkit, listed and explained

No hidden contents and no vague claims. Here is the complete document set, with a short description of what each file is for and the clause it helps you meet.

ISO/IEC 17021-1:2015 Toolkit

A complete document set, fully editable in Microsoft Office.

Manual1
Procedures15
Forms and records31
Total files47

ISO/IEC 17021-1:2015 Management System Certification Manual

The top-level document of the certification body. Written to match ISO/IEC 17021-1:2015 clause by clause, it sets out the company profile and authorization, the structure, the impartiality arrangements, and how each requirement of the standard is met, from the principles and general requirements through the audit and certification process to the management system. This is the document an assessor opens first.

Company profile and authorization statementOrganization structure4. Principles5. General requirements: legal, impartiality, liability6. Structural requirements7. Resource requirements: personnel and auditors8. Information requirements9. Process requirements: application, audit, certification decision10. Management system requirementsAnnexes: organization chart, document map, glossary
PROC Procedures (15)
  • Procedure for Human Resource. How personnel and auditors are recruited, trained and their competence maintained (Clause 7).
  • Procedure for Contract Review. How applications and contracts for certification are reviewed before acceptance (Clause 9.1).
  • Procedure for Purchasing and Subcontracting. How externally provided services are purchased and subcontracting or outsourced audits are controlled.
  • Procedure for Granting, Maintaining, Extending or Reducing Scope, Suspending, Withdrawing or Refusing Certification. How certification decisions are made across the full lifecycle, from granting to suspension, withdrawal or refusal (Clause 9.5, 9.6).
  • Procedure for Change Management. How changes to the certification scheme, system or requirements are planned and controlled.
  • Procedure for Legal Compliance. How applicable statutory and regulatory requirements are identified and kept current.
  • Procedure for Use of Logo. How the certification mark and accreditation symbol are controlled and used correctly (Clause 8.4).
  • Procedure for Control of Documents and Records. How documented information is created, approved, issued, changed and retained (Clause 8.4, 8.5).
  • Procedure for Internal Audit. How internal audits of the management system are planned, conducted and reported (Clause 9.8).
  • Procedure for Management Review. How top management reviews the management system and sets actions (Clause 9.9).
  • Procedure for Corrective Action. How nonconformities are corrected and their causes addressed (Clause 10).
  • Procedure for Complaint and Appeal. How complaints and appeals against certification decisions are received and resolved (Clause 9.7, 9.8).
  • Procedure for Audit Planning, Conducting and Reporting. How client audits are planned, conducted and reported across the certification cycle (Clause 9.1 to 9.4).
  • Procedure for Man-days Estimation. How audit time in auditor days is estimated for each client, based on size and complexity, in line with IAF and scheme rules (Clause 9.1.4).
  • Procedure for Impartiality Management. How risks to impartiality are identified, assessed and managed, safeguarding independent certification decisions (Clause 5.2).
FORM Forms and records (31)
  • Subcontractor Agreement. The agreement that binds a subcontractor.
  • Confidentiality and Impartiality Declaration. Captures each person confidentiality and impartiality declaration.
  • Questionnaire. The questionnaire used to gather applicant and client information.
  • Customer Complaint Report. Records a customer complaint and its handling.
  • Customer Feedback Form. Collects feedback from clients and certified organisations.
  • Approved Vendor List. The controlled list of approved vendors.
  • Approved Empanelled Auditors List. The controlled list of approved auditors on the panel.
  • Supplier Registration Form. Registers a new supplier for evaluation.
  • Objectives and Targets. Records the objectives and their targets.
  • Internal Audit Plan. Plans a single internal audit.
  • Internal Audit Checklist. The checklist used to conduct an internal audit.
  • Corrective and Preventive Action Report. Records a corrective or preventive action from cause to verification.
  • Master List of Equipment. The controlled register of equipment.
  • Contract of Employment. The employment contract template for personnel.
  • Auditor Competence Matrix. Maps auditors against the competencies each scheme and sector need.
  • Auditor Evaluation Form. Evaluates the performance of an auditor.
  • Auditor Qualification Form. Records the qualification of an auditor.
  • Training Need Identification. Identifies the training that personnel need.
  • Annual Training Program. Plans the year training.
  • Induction Training Form. Records induction training for new staff.
  • Job Description. Defines the duties and competencies of a role.
  • Master List of Documents. The master index of all controlled documents.
  • Document Change Note. Requests and records a change to a controlled document.
  • Master List of Records. The master index of all records.
  • Management of Change Plan. Plans and controls a change to the system or scheme.
  • Training Attendance Sheet. Records attendance at a training session.
  • Management Review Meeting Agenda. The agenda for a management review.
  • Management Review Meeting Minutes. Records the management review decisions and actions.
  • Internal Audit Report. Reports the findings of an internal audit.
  • Identification and Assessment of Threats to Impartiality. Identifies and assesses threats to impartiality and the safeguards applied.
  • Terms and Conditions of Certification. The terms and conditions that bind a certified client, covering the rights and duties of certification.
What you gain

Why teams choose a ready-made kit

Save months of work

The writing is done. You edit instead of authoring from a blank page.

Avoid consultant fees

Get a professional system for a fraction of the cost of hiring one.

Nothing missed

Mapped clause by clause so every requirement is covered.

Written in plain English

Easy to read, easy to adapt, no jargon you have to decode.

Audit-ready evidence

Forms and registers capture exactly what an auditor asks to see.

Yours to keep

A perpetual licence for your whole team, with free updates.

How to use it

From download to audit ready in five steps

Download

The full set arrives by email in minutes, in Word and Excel.

Customise

Swap the highlighted placeholders for your own company details.

Implement

Roll out the procedures and capture evidence on the forms.

Audit and review

Use the internal audit checklist and management review templates.

Get certified

Face the auditor with a complete, consistent system.

Who it is for

Built for the people who have to get it done

  • Companies going for ISO/IEC 17021-1:2015 certification for the first time.
  • Quality and compliance managers who want a proven framework, not a blank page.
  • Businesses asked for a documented system for a tender, a client, or pre-qualification.
  • Consultants and trainers who need an editable base to adapt for clients.
How it is delivered

Secure, editable, and yours to keep

📥

24-hour delivery

Files sent securely within 24 working hours of payment.

✍️

Fully editable

Microsoft Word and Excel, with placeholders to fill in.

♾️

Free updates

If the standard is revised, you get the update free.

👥

Team licence

One organisation, unlimited internal users, perpetual.

Compare the options

Kit, consultant, or from scratch

What mattersFrom scratchHire a consultantisofolder kit
Time to a full document setMonthsWeeksThe same day
Typical costYour timeThousands$199 once
Written by expertsNoYesYes
Mapped to every clauseRiskyUsuallyYes
You keep full controlYesLimitedYes, fully editable
Free updates on revisionNoExtra feeIncluded
Our experience

Documentation is all we do, and we have done it since 2017

isofolder is a team of auditing and consulting professionals with more than 80 years of combined experience. Our kits are written by practitioners and reviewed by working auditors, then refined across many real certification projects. When you buy from us, you are buying a system that has already helped companies pass their audits.

If you ever need a document that is specific to your operation and not already in the kit, our team will prepare it for you.

2017Trading since
2,000+Products delivered
750+Projects completed
100+Standards covered
What buyers say

Trusted by teams getting certified

★★★★★

The documents were well structured and easy to adapt. We cleared our certification audit with no major findings.

Quality ManagerManufacturing, United Kingdom
★★★★★

Saved us weeks of writing. Everything was mapped to the clauses, so we knew nothing was missing.

Operations LeadFood business, UAE
★★★★★

Clear, professional and fully editable. Far better value than the consultant quotes we received.

FounderServices company, United States
See it first

Not sure yet? Look inside before you buy

Preview 10 real pages from the ISO/IEC 17021-1:2015 toolkit right here, including a full form and part of an actual procedure. Judge the quality and writing style for yourself, with no sign-up.

Questions

ISO/IEC 17021-1:2015 toolkit, frequently asked

Who is ISO/IEC 17021-1 for?+
ISO/IEC 17021-1:2015 sets the requirements for bodies that provide audit and certification of management systems, such as certifying organisations to ISO 9001, ISO 14001 or ISO 45001. This toolkit gives such a certification body a complete management system to seek or maintain accreditation.
Does it cover audit planning and man-day estimation?+
Yes. There is a procedure for audit planning, conducting and reporting across the certification cycle, and a separate procedure for man-day (audit time) estimation based on client size and complexity, with the supporting plan, checklist and report forms.
How does it handle auditor competence?+
The kit includes an auditor qualification form, an auditor competence matrix, an auditor evaluation form and an approved auditors list, so you can show the people who audit your clients are competent for each scheme and sector.
How does it handle impartiality?+
Impartiality is central to ISO 17021. The kit includes an impartiality management procedure, a form to identify and assess threats to impartiality, and confidentiality and impartiality declarations for personnel and auditors.
Is ISO/IEC 17021-1:2015 the current edition?+
Yes. ISO/IEC 17021-1:2015 is the current edition for bodies that audit and certify management systems, and this toolkit is written to it.
What does the ISO/IEC 17021-1:2015 toolkit include?+
A clause-by-clause ISO/IEC 17021-1:2015 manual, 15 procedures, and 31 ready-to-use forms and records, plus sample filled examples. Everything is editable in Microsoft Word and Excel, and the full list is shown on this page.
Will it help me pass a certification audit?+
Yes. The documents are structured to the ISO/IEC 17021-1:2015 clauses an auditor checks and are written by experienced practitioners. You customise and implement them, and the kit gives you a complete, auditor ready system as your foundation.
What formats do I get, and can I edit them?+
Everything comes in editable Microsoft Word and Excel, with any presentations in PowerPoint. You replace the highlighted placeholders with your own details. No special software is needed.
How long does it take to customise?+
Most organisations tailor the core documents within a few days rather than the weeks or months it takes to write from a blank page. The manual and procedures are already written, so you are editing, not authoring.
How is it delivered?+
After your payment is confirmed, we send your files to you securely within 24 working hours, and usually much sooner. To keep the documents safe, we do not store them on public-facing servers.
Is there a licence limit or a subscription?+
There is no subscription. One purchase gives your organisation a perpetual licence with unlimited internal users, so your whole team can work on the documents.
Do I get updates when the standard changes?+
If ISO/IEC 17021-1:2015 is revised, you receive the updated documents free of charge, so your system stays current without buying again.
Is it suitable for my industry?+
The kit is written to the ISO/IEC 17021-1:2015 requirements, which apply across sectors. The documents are editable, so you keep what fits your operation and adapt or set aside anything that does not. It has been used by manufacturers, food businesses, laboratories, healthcare, IT and service companies.
How is this different from free templates online?+
Free templates are usually incomplete, generic, or out of date, and they leave you guessing what an auditor expects. This kit is a complete, current, clause-mapped set written by practitioners, with every document listed and explained so there are no surprises.
Can I check the toolkit before I buy?+
Yes. You can download a free sample document first to check the quality and writing style, so you can decide with confidence.
Complete your system

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ISO/IEC 17021-1:2015 Documentation Toolkit 47 documents, Word and Excel, delivery within 24 working hours $199