ISO 17024 Documentation Kit

Content of Documentation Kit

Documentation Kit is designed by following four tiers of documents

• Tier 1 – Manual – This provides the reference to each requirement of the standard. We make the structure of the manual same as the standard, so that you can easily understand and follow requirements.
• Tier 2 – Procedures – This provides additional information referred in the manual that how you are doing specific activities in your organization
• Tier 3 – Formats – These are an actual document that you use to show your compliance with the standard.

We have added many documents for reference and use, however, you can add any additional document which is not part of our documentation kit, or can ignore those document which is not applicable to your activities from our documentation kit.

It is recommended the documentation kit shall be reviewed by senior management, managers, and employees as relevant to them which can help to understand ISO 17024:2012.

Documentation kit contains A Quality Manual that address clause wise details for how ISO 17024:2012 systems are designed and implemented in your organization.

1 Table of contents and amendment record Sheet
2 Authorization statement and Company profile
3 Control and distribution
General requirements
4.1 Legal and contractual matters
4.2 Responsibility for decision on certification
4.3 Management of impartiality
4.4 Finance and liability
Structural requirements
5.1 Management and organization structure
5.2 Structure of the certification body in relation to training
Resource requirements
6.1 General personnel requirements
6.2 Personnel involved in the certification activities
6.3 Outsourcing
6.4 Other resources
Records and information requirements
7.1 Records of applicants, candidates and certified persons
7.2 Public information
7.3 Confidentiality
7.4 Security
Certification schemes
Certification process requirements
9.1 Application process
9.2 Assessment process
9.3 Examination process
9.4 Decision on certification
9.5 Suspending, withdrawing or reducing the scope of certification
9.6 Recertification process
9.7 Use of certificates, logos and marks
9.8 Appeals against decisions on certification
9.9 Complaints
Management system requirements
10.1 General
10.2 General management system requirements
Organization chart
Impartiality committee – Constitution, Roles and responsibilities
Certification committee – Constitution, Roles and responsibilities
Document map
List of procedures
Glossary of terms

13 procedures, which helps you to manage your operations and address requirements of ISO 17024:2012 through the implementation of procedures.

1. Procedure for document and data control
2. Procedure for control of records
3. Procedure for Internal audit
4. Procedure for Corrective and Preventive actions
5. Procedure for management review
6. Procedure for Human resources
7. Procedure for complaints and appeals
8. Procedure for Marketing, contract and contract review
9. Procedure for recertification
10. Procedure for Certificate issue, suspension and withdrawal
11. Procedure for outsourcing
12. Procedure for Security
13. Procedure for Management of Impartiality

26 Formats, as the following, which is actually used to implement the system and keep records to provide evidence of the fulfillment of standard requirements.

1. Document Matrix
2. Change Note
3. Master List of records
4. Audit Plan / Schedule
5. Non–conformity report
6. Internal audit report
7. Corrective action report
8. Preventive action report
9. MRM Agenda
10. Contract for employment
11. Sub–contractor agreement
12. Confidentiality and impartiality declaration
13. CPD form
14. Examiners / invigilators training plan
15. Examiners / invigilators evaluation form
16. Examiners / invigilators Qualification Form
17. Training Need Identification
18. Training Calendar
19. Training report
20. Incident Report
21. Incident log
22. Questionnaire
23. Quotation Format
24. Contract review checklist
25. Customer satisfaction survey form
26. Certificate formats