ISO/IEC 20000-1:2018 (IT Service MS) Documentation Kit

Considering the need of ISO/IEC 20000-1:2018 (IT Service MS) Documentation Kit, and how consultants make huge money by selling the papers to organizations just changing the names in those documents instead of real services as expected from consultants, ISOFOLDER is a place where we are trying to make the system effective for documentation for any certification or compliance globally by providing pre-written documentation kit.

About ISO/IEC 20000-1:2018 (IT Service MS)

No Matter you are planning to get Certified based on international standards e.g. ISO 9001:2015, ISO 14001:2015 etc. or you are asked documentation for compliance e.g. pre-qualifying, legal compliance, tendering, etc. Our ISO/IEC 20000-1:2018 (IT Service MS) Documentation Kit will facilitate you with less time and cheapest price.

Our ISO/IEC 20000-1:2018 (IT Service MS) Documentation Kit is written in plain English to make easily customized by you without expertise in standards. We developed the documentation kit while making it user-friendly, easy to learn and time-saving.

We have added sample filled documents, comments of information to be added and other helping tools for you. We are available for lifetime support via email for helping you to make a documentation kit that works for you.

Contents of ISO/IEC 20000-1:2018 (IT Service MS) Documentation Kit

ISO/IEC 20000-1:2018 (IT Service MS) Documentation Kit is designed in following documents

1. IT SMS Manual: A sample copy of ISO 20000 manual which gives clause-wise details of how ISO 20000-1:2018 system is implemented.
2. IT SMS plan: A sample IT Service management system plan which meets the requirement for certification.
3. Mandatory Procedures: 20 procedures for IT service management to meet system requirements.
4. IT SMS Policies: 14 policies for IT service management for making a commitment to the system.
5. Standard operating procedures: 09 SOPs for making the best service management system within the organization.
6. Job Description: The detail authority and responsibility is given in total 24 job description to make the vibrant organization structure.
7. Forms/ Record templates: A set of 69 blank samples and few filled templates, plans and forms for quick documentation.
8. ISO 20000 Audit Checklist: A question bank comprising of more than 500 iso 20000 audit checklist, which includes clause wise auditing questions.
9. Master Matrix sheet: Linkage of all our documents against the ITSMS system, is established with document reference for easy understanding to users.

Total ITSMS Documents are editable, hence the user/ iso 20000 consultant can easily modify the name of the company, its logo and other things required by your company for the preparation of documentation, SOPs, procedures and audit checklists.

We have added many documents for reference and use, however, you can add any additional document which is not part of our documentation kit, or can ignore those document which is not applicable to your activities from our documentation kit.

Documentation kit contains a Manual & 14 policies that address clause wise details for how management systems are designed and implemented in your organization.

Availability Management Policy

1. Visitor Policy
2. BRM Policy
3. Budgeting and Accounting Policy
4. Capacity Management Policy
5. Change Management Policy
6. Configuration Management Policy
7. Incident Management Policy
8. Information Security Policy
9. Internet Policy
10. Problem Management Policy
11. Release Management Policy
12. Service Management Policy
13. Supplier Management Policy

17 procedures, which helps you to manage your operations and address requirements of standard through the implementation of procedures.

1. Procedure for Communication
2. Procedure for Document Control
3. Procedure for Control of Records
4. Procedure for Intemal Audit
5. Procedure for Improvements
6. Procedure for Service Management
7. Procedure for Delivery of New Changes
8. Procedure for Management Review
9. Procedure for Service Continuity
10. Procedure for Budgeting and Accounting Services
11. Procedure for Capacity Management
12. Procedure for Incident Management
13. Procedure to Manage Service Complaints
14. Procedure for Supplier Management
15. Procedure for Problem Management
16. Procedure for Configuration Management
17. Procedure for Organization Security
18. Procedure for Training
19. Procedure for Availability Management
20. Procedure for Corrective Action

09 procedures, which helps you to manage your operations and address requirements of standard through the implementation of procedures.

1. SOP for Company Internet and IT Resource I-Jse
2. SOP for E-mail and Messenger use
3. SOP for Service Continuity Testing
4. SOP for Personnel Recruitment
5. SOP for Service Reporting
6. SOP for Risk Management
7. SOP for Business Relationship Management
8. SOP for Change Control Management
9. SOP for Release and Deployment

52 Formats , which is actually used to implement the system and keep records to provide evidence of the fulfillment of standard requirements.

1. Visitor Entry Register
2. Employee leaving/transfer/termination Checklist
3. Employment confidentiality and Non-competition agreement
4. Vehicle Requisition Form
5. Experience, Personal Information & Assessment Chart (EPIAC)
6. Duty Resumption Form
7. Employee Performance Appraisal Form
8. Expense Claim Form
9. Human Resource Requisition Form
10. Record Of Disciplinary Action
11. Exit Interview Form
12. Job Description
13. Breakdown History Card
14. Preventive Maintenance Form
15. Assets Register
16. Software License Control Form
17. Backup Strategy Form
18. Hardware Modification Impact Assessment
19. Incident Types & Max Permissible Limit
20. New user Creation Form
21. Customer Feed Back Form
22. Customer Canplaint Report
23. Purchase Order
24. Office Supplies Request Form
25. Purchase Request Form
26. Purchase Request Flow Register
27. Supplier confidentiality and Non-competition agreement
28. Service Management Plan
29. Component Failure Impact Analysis
30. Risk Management And Tracking Sheet
31. Issue Log
32. Change Request Forms
33. Operational Level Agreement Template
34. Capacity Planning
35. Customer Service Report
36. Availability Plan template
37. Capacity Plan template
38. Configuration Plan template
39. Contract template
40. Key performance indicator template
41. Service acceptance criteria template
42. Service continuity plan ternplate
43. Service level agreement
44. Service catalogue template
45. Master List And Distribution List Of SMS Documents
46. Change Request Form
47. Corrective Action Report
48. Master List Of Records
49. Service Improvement Plan
50. Audit Plan I Program
51. Internal Audit Non-conformity Report
52. Audit Checklist Report
53. Process Improvement Form
54. Change Control Log
55. Weekly/Monthly Project Review Minutes Of meeting
56. Internal Quality Audit Observation Sheet
57. Agenda For Management Reviews
58. Minutes Of The Management Review Meeting
59. Business Continuity Test Report
60. Non-Conformance Report Log
61. Objective Monitoring Sheets
62. Training Calendar
63. Employees Competence Report
64. Induction Training Report
65. Training Report
66. Skills Matrix Sheet
67. Requisition For Training
68. Record Of Training Attended By The Employee
69. Training Participant’s Feedback Form